Frequently Asked Questions

 

Q: Is Paradigm registered with the appropriate bodies / professional associations?

 

A: Yes, Paradigm Health & Social Care is registered with the Commission for Social Care Inspection, visit www.csci.org.uk to view our Inspection Report. We are also a member of the United Kingdom Home Care Association (www.ukhca.co.uk).


Q: What is Domiciliary Care?

 

A: The Carer visits / stays at the individual's home on an ongoing basis. The Carer can fulfil personal care and general household duties. The level of care provided varies, depending on the individual needs. It can range from general companionship and housekeeping to personal care.


Q: How much does it cost?

 

A: A breakdown of costs will be provided once we have tailored a package to suit your requirements. The cost will depend on the level of care that we have been asked to provide and an individual assessment will be made. Our aim is to provide a cost effective and transparent service. To find out what your care could cost click here.


Q: How long does the care last for?

 

A: For as long or as short as you need.


Q: Will I keep the same Carer?


A: Paradigm will make every effort to maintain continuity of care for each individual, providing the service is working well. Paradigm maintain a strong, consistent pool of care staff who are experienced and qualified.


Q: What tasks do the Carers do?


A: Some of our more common service offerings are listed below:

Household Tasks - housework, laundry, cooking, shopping.

Errands - collecting pensions, benefits, prescriptions.

Administration - form filling, letter writing, phone calls on your behalf.

Social - trips out, visiting friends, excursions.

Companionship - conversation, reading, listening.

Personal Care - getting up, dressing, toileting, bathing, washing, prompting medication.


Q: What experience / qualifications do Paradigm Carers have?

 

A: Paradigm only recruits experienced Carers. As part of the interview process we discuss the Carer's professional background, level of knowledge, skills & experience. All new Carers attend Paradigm’s comprehensive induction package.

Induction Topics include:

Moving & Handling

Emergency First Aid

Principles of Care

Role of the Care Worker

Needs of the Service User

Incontinence Care

Basic Infection Control

Abuse Awareness of Vulnerable Adults.


Q: Have Paradigm Carers undergone Criminal Records Bureau checks?

 

A: All of our Carers undergo a thorough CRB check as part of their initial interview.


Q: Will I need to sign a contract?

 

A: The Contract is designed to formalise the agreement between Paradigm and our Customer. Paradigm will also supply a Service User Guide.


Q: What are the various ways of Payment / Funding the service provided by Paradigm?

 

A: With funding provision now becoming more readily available, Domiciliary Care has become a more viable prospect financially.


 

Paradigm are able to work flexibly with multi-funding sources. We are able to offer a variety of payment methods, including Direct Debit, which will be discussed on an individual basis.

 

The funding for Domiciliary Care is varied, it may be that you are able to fund the service privately, social services may also provide full or split funding through direct payments, or possibly the Independent Living Fund may be approached for financial help.

 

To see a guide to some of the Funding Options available click here

 

If you are interested in finding out about Purchasing Care or would just like some quick advice please call us on 0844 2578989 for Telford, Shropshire, Staffordshire and the West Midlands and 01484 483029 for Huddersfield, Kirklees and Surrounding Areas.

For Paradigm’s Head Office please call 0161 727 0689.

 

Alternatively click here to request a call back within 24 hours from one of our Customer Care advisors.

 

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